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We are committed to providing you with comprehensive and easy-to-use product support information to support the development of a total system solution. Explore our self-help tools to get fast answers to your technical questions or contact our support team for assistance with particularly vexing issues. Our popular forums provide insights you can only glean from your engineering peers.
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Support for Frequency and Time Systems (FTS) Products
Technical support, software downloads, RMA service requests and other information for our FTS products are only available through your myMicrochip account. Go to our FTS Support page to learn how to register, or if you already have a myMicrochip account with access to the FTS Resources portal, log in to get started with your support request.
Design Help and Other Services
Technical Support Videos
Introduction to Technical Support
In this video, we’ll introduce you to our technical support team. Our dedicated technical support staff consists of Corporate Applications Engineers (CAEs) and Support Engagement Engineers (SEEs) who work in our offices around the globe to provide you with timely and localized assistance.
Isolating Issues to Either Hardware or Software
This video covers the preliminary debugging techniques that you can use to determine whether an issue is software-related or hardware related. You can apply the following isolation techniques with devices running simple firmware applications and even complex embedded operating systems.
Creating an Effective Technical Support Request
In this video, we will provide you with some helpful tips for communicating with us to prevent confusion and minimize the amount of back-and-forth communication that might delay your project’s development. Your initial submission is the vital first step in getting an accurate and timely resolution to your design questions or issues.